1. General Refund Terms
Refunds for reservations at The Pravaha are subject to the applicable booking and cancellation conditions communicated at the time of reservation.
2. Eligible Refunds
Where a cancellation qualifies for a refund under the applicable cancellation conditions, the eligible amount will be processed after the cancellation has been reviewed and confirmed.
3. Cancellation Charges
Depending on the booking terms, cancellation charges may apply. Any applicable cancellation charges or non-refundable conditions will be communicated during the reservation process.
4. Non-Refundable Bookings
Certain bookings, promotional rates or special offers may be non-refundable or may carry specific refund conditions. Such terms will apply where clearly stated at the time of booking.
5. Refund Processing
Approved refunds will generally be processed through the original payment method used for the reservation. The time taken for the amount to reflect may depend on the payment provider or banking institution.
6. Failed or Duplicate Payments
If an amount is debited due to a failed, duplicated or unsuccessful transaction, please contact us with the relevant transaction details. We will review the transaction and assist with the resolution where applicable.
7. Refund Exceptions
Refunds may not be available for no-shows, unused portions of a stay or other circumstances where the applicable booking conditions specify that the amount is non-refundable.
8. Changes to This Policy
The Pravaha may update this Refund Policy from time to time. The latest version will be published on this page.
9. Contact Us
For refund-related questions or assistance, please contact us using the following details:
The Pravaha
Kaudiyala, Rishikesh, Uttarakhand 249192
Phone: +91-7668899432
Email: book@thepravaha.com