1. Cancellation Requests
Guests who wish to cancel a reservation should contact The Pravaha using the contact details provided on the website or through the applicable booking channel.
2. Cancellation Conditions
Cancellation eligibility and applicable charges depend on the terms associated with the reservation. The specific cancellation conditions applicable to a booking will be communicated during the booking process.
3. Non-Refundable Reservations
Reservations booked under non-refundable rates or special offers may not be eligible for cancellation refunds. Any such restriction will be stated during the booking process.
4. Cancellation Charges
Where applicable, cancellation charges may be deducted from the amount paid in accordance with the terms of the reservation.
5. No-Show
If a guest does not arrive for a confirmed reservation without cancelling it in accordance with the applicable cancellation conditions, the reservation may be treated as a no-show and may not qualify for a refund.
6. Changes to Reservations
Requests to change dates, room categories, occupancy or other reservation details are subject to availability and the applicable booking conditions. Additional charges may apply where relevant.
7. Property-Initiated Cancellation
In exceptional circumstances, The Pravaha may need to modify or cancel a reservation due to circumstances beyond its reasonable control. Where this occurs, the applicable resolution will be communicated to the guest.
8. Refunds After Cancellation
Where a cancellation qualifies for a refund, the refund will be handled according to the applicable Refund Policy and the terms of the reservation.
9. Policy Updates
The Pravaha may update this Cancellation Policy from time to time. The latest version will be published on this page.
10. Contact Us
For questions regarding cancellation of a reservation, please contact us using the following details:
The Pravaha
Kaudiyala, Rishikesh, Uttarakhand 249192
Phone: +91-7668899432
Email: book@thepravaha.com